Job Overview

We are delighted to introduce an opportunity for an experienced Onboarding Specialist to join our dynamic team. This pivotal role supports new hires by ensuring a seamless integration into our company culture and operations, enhancing employee satisfaction and productivity from day one.

Key Responsibilities and Duties

• Develop and update onboarding materials (Orientation guides, Trainee Checklist, etc.).
• Coordinate with other teams to prepare necessary equipment, compliance checklist, and all required certifications for new hires.
• Set up or update new hire accounts in HR systems and software.
• Dispatch new hires to training classes after verifying all compliance aspects.
• Send welcome emails to new hires or graduates with onboarding schedules and login instructions.
• Schedule and conduct orientation or onboarding sessions for new hires.
• Introduce key policies and procedures for each LOB (code of conduct, Protocols, knowledge centers, etc.).
• Verify compliance with Client requirements for each LOB while dispatching or before login.
• Collaborate with department heads to schedule role-specific training sessions.
• Create all necessary credentials for training tools, systems, and Apps either Company or Client.
• Assign mentors or team leaders to new employees for guidance.
• Follow up on and track to close any pending onboarding for new hires.
• Collect feedback from new hires regarding their onboarding experience.
• Suggest and adjust onboarding materials and processes based on feedback.
• Maintain accurate records of dispatching activities and onboarding activities.
• Participate in HR team meetings to discuss onboarding effectiveness and improvements.
• Update and maintain onboarding metrics and reports for management review.
• Participate in data analysis to identify trends and areas for improvement in the onboarding process.

Desired Qualifications

• Bachelor’s degree.
•  1 year of experience in an administrative role.
• English Level B2+ is a must.
• Strong organizational and prioritizing skills.
• Must be proficient in Microsoft Office Suite.
• Ability to work in a dynamic environment.
• High attention to detail and problem-solving skills.
• Friendly and approachable demeanor.
• Passion for helping others and improving employee experiences.

Join our team to play a vital role in shaping the future of our workforce. Apply now and help us create a welcoming and efficient onboarding process that sets the benchmark in our industry.